What is near infrared (NIR) light?
Near infrared light is electromagnetic radiation (with the wave length of 700-1400 nm) within the electromagnetic spectrum. It is mostly invisible to the naked eye, even if emitted with a high power density.
Do the units come with instructions?
Yes, there is a manual provided within every device packaging. If not, they can be found here: Link
What conditions do the intranasal devices help with?
Please note that we recognize our devices as still experimental. While the data from our pilot study in collaboration with researchers from Harvard Medical School and Boston University School of Medicine was statistically significant, we do not claim anything beyond a theoretical perspective. We’re currently conducting clinical trials with recognized research authorities to improve on the efficacy of our devices. Thus, we partner in research with Baycrest Hospital (Canada), St Michael’s Hospital (Canada) and the Veterans Affairs of the United States (USA).
How soon can I see improvements?
This varies on an individual basis. Some users have reported changes within a week, however, some have taken much longer to notice improvements in their general wellness.
I am going to share my device with other people. Can I cover the applicator with a plastic cap or other materials?No, this would reduce the coherency of the light source and will reduce its effectiveness.
Will the intranasal devices interfere with my pacemaker?
To date, there are no reported incidences of interference with pacemakers.
Can I carry and use Vielight devices on a plane?
Yes, you can.
Can I use Vielight devices on my pets?
Yes, you can. The Pocket Miracle (www.pocketmiracle.com) works best for external applications.
Where are Vielight devices made?
Components come from different parts of the world. They are assembled in the USA and Canada.
What happens if I see no results?
In the rare circumstance that you do not see any results – we offer a 6-month satisfaction guarantee for an 80% refund of the purchase price. You should contact the place you bought it from to process this refund.
PLEASE NOTE: As of 1st March 2017 – our customer support, satisfaction guarantee and product warranty will not apply to devices sold through unauthorized channels, such as Amazon and eBay.