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Privacy Policy
Effective Date: July 30, 2026
This privacy policy for Vielight Inc (“We”, “Us” or “Our”) tells you how we may collect, use and share your information when you visit our website www.vielight.com/.
We appreciate your decision to use our website www.vielight.com/ and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.
What information do we collect about you?
When we collect information, we do so to ensure that you get to experience our service seamlessly. For that, we collect the following information. Some are your personal information and some are your sensitive personal information.
The personal information that we collect about you are the following:
- Name
- Address
- Email address
How do we collect such information?
We may use any of the following three ways to get information about you.
- The information that you give us
- The information that we automatically collect from you
- Information that we collect from third parties
Before going into the reasons why we collect the information that we do, we want you to understand what the above three terms mean.
a. The information that you give us
When you sign up for an account to use our service/product we will ask you certain questions like your name or email address. These are the information that you give us. This may not be limited to what we have mentioned and can change according to the nature of the service/product that we provide.
b. The information that we automatically collect from you
When you access our service from a device, we may automatically collect information from your device, such as through the use of cookies. You will know more about automatic collection of personal information in the next section.
c. Information that we collect from third parties
These third parties can be data aggregators, online directories, data marketplaces or exchanges, etc from where we may collect information about you.
Cookies and similar technologies
Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.
For more information about cookies and similar technologies, please visit our cookie policy.
Do not track requests
We respond to "do not track" requests in the following manner:
We do not currently respond to “Do Not Track” (DNT) browser signals, as no uniform technology standard for recognizing and implementing DNT signals has been finalized. You can set your browser to refuse cookies or manage tracking preferences through the cookie consent banner on our website, as well as through your browser or device settings.
Why do we collect information about you?
We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.
- To provide and maintain service
- To perform a contract with us
- To send marketing and promotional communications
- To contact the user
- To manage your account
- To evaluate and improve our products/services
- To examine the usage trends
How long do we retain your information?
We will only keep your personal information for as long as it is necessary, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice requires us to retain your personal information for longer than the period during which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Do we share your information?
We may share your information with third parties in the following ways:
- Sharing with your consent: When you give consent, we may share your information with third parties for the purposes that are mentioned in the consent notification.
- Legal Obligations: We may disclose information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- For business transfers: We may share your personal information in connection with, or during the course of negotiations regarding merger, sale of business assets, financing or acquisition of all or a part of our business by another entity.
Sale/sharing of information
We sell or share the information we collect from our users. For details, see below
The categories of personal information that are sold or shared with third parties are as follows:
Identifiers, such as IP address, device identifiers, and cookie or pixel identifiers (and, where applicable, hashed email address or phone number used for advertising conversion matching). Internet or other electronic network activity information, such as browsing and usage data, pages viewed, and interactions with our website and advertisements. Commercial information, such as products viewed, added to cart, or purchased. Inferences drawn from the above, used to build audience segments for advertising and analytics.
The categories of third parties to whom the information is disclosed are as follows:
Advertising networks and digital advertising partners (e.g., Google Ads and Meta / Facebook & Instagram), used for remarketing and cross-context behavioral advertising. Analytics providers (e.g., Google Analytics / GA4), used to measure and improve our website and marketing performance.
Sale/sharing of information in the past 12 months
We sell or share the information we collect from our users. For details from the past 12 months, see below.
The categories of personal information that are sold or shared with third parties are as follows:
Identifiers, such as name, email address, phone number, and shipping/billing address. Commercial information, such as products purchased, ordered, or considered, and other purchasing or transaction history. Internet or other electronic network activity information, such as IP address, device identifiers, browsing and usage data, and interactions with our website. Payment information processed by our third-party payment processors (we do not store full payment card details).
The categories of third parties to whom the information is disclosed are as follows:
Service providers and vendors that operate our business (e.g., website hosting, IT, and customer support providers). Payment processors (e.g., PayPal / Braintree and Square). Shipping and fulfillment providers used to deliver orders. Email and SMS/marketing communication providers. Analytics providers (e.g., Google Analytics / GA4). Advertising networks and digital advertising partners (e.g., Google Ads and Meta / Facebook & Instagram).
Review and change information
The user has the right to review and change their information by:
Users can review, update, or request changes to their personal information by contacting us using the details provided in this Privacy Policy. Customers with an account may also access and update certain information directly through their account settings. Upon request, we can provide access to the personal data we hold, correct inaccurate or incomplete information, or delete data where applicable. We may ask you to verify your identity before processing such requests, and we will respond within the timeframes required by applicable law.
GDPR Disclosures
Cross border data transfer
The information that we collect from you, including your personal data, may be processed in locations outside the European Union, where data transfer laws may differ from those in effect in your jurisdiction. In some cases, the transfer may be to countries classified as ‘adequate countries’ by the European Union (see here for details on adequate countries). However, where the transfer is not to an adequate country, we have implemented appropriate legal measures in accordance with the General Data Protection Regulation to ensure that your personal information is adequately protected.
Standard Contractual Clauses: When we transfer the data collected from you, including personal data, to third countries that are not deemed adequate, we have agreements in place with processors in those countries that include the Standard Contractual Clauses mandated by the GDPR. For more information on Standard Contractual Clauses, please see here.
Automatic processing of data
We use automated processing of the personal information we collect to personalise our services for you and others.
Legal basis for the collection
The General Data Protection Regulation requires us to identify and set out the legal basis, or in other words, the legal justification, for processing your personal information. The following are the legal bases on which we process your personal data.
Consent: We may process your personal information for the purposes described in this Privacy Policy with your consent.
Performance of a contract: Where we have entered into a contract with you, we may use the personal information collected from you to fulfil the terms of that contract.
Legal obligations: We may disclose information where we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, such as responding to a court order or a subpoena (including requests from public authorities to meet national security or law enforcement requirements).
Your rights
In accordance with Articles 12 to 23 of the General Data Protection Regulation, the data subject, that is you, has the following rights.
- Right to object to the processing of personal data in certain circumstances. See here for details.
- Right to request access to the data we have collected about you and to receive a copy of it in an accessible format.
- Right to restrict the processing of your personal data for a limited period, under certain circumstances. See here for details.
- Right to rectify or modify personal information that you consider obsolete, incomplete, or inaccurate.
- Right to opt out of automated processing of your personal data.
- Right to erasure of your personal information, also known as the right to be forgotten.
To exercise any of the rights mentioned above, you may use the contact details provided in this Privacy Policy.
Consequences of non-consent
We require your consent to collect information in order to provide our services to you seamlessly. However, you may refuse consent. Please note that refusing consent may have consequences, including limited access to our services and reduced features on the website.
Privacy of children
We do not knowingly provide our services to children. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove the information from our database.
Security of your personal information
We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.
Links to other websites or apps
On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.
The privacy policy will be effective from the date it is posted on this page.
Contact us
For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:
DPO: For any privacy-related questions or to exercise your data protection rights, please contact us at [email protected]
Controller/representative: Data Controller: Vielight Inc. Address: 471 Jarvis Street,
Toronto, Ontario Email: [email protected]
Address: 164 University Drive, Shepherdstown, WV, 25443, USA
Email address: [email protected]
Link to our contact page: https://www.vielight.com/contact-us/